Pozíció megnevezéseCommunication Coordinator (IBM) - Budapest IX. - DHL
Amit kínálunk-  Home office;
-  Detailed training on Company customers and products;
-  Dynamic and diverse team;
-  Stable multinational company background;
-  Modern working environment, brand new office;
-  Internal development opportunities;
-  Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days);
-  Company employment contract from the beginning;
-  Company is an equal opportunity employer, open for all ages;
-  Cafeteria system even during probation period;
-  Come by bicycle, you will have your own locker and option for a refreshing shower before work.
Ellátandó feladatok-  Arrange and Observe Collections and shipments with contracted carriers from the warehouses towards the Client, Customers, Final Address;
-  Track, follow up the shipments and contact involved parties (customer,carrier, warehouse) to locate shipments and ensure of the received goods on multiple channels ( email, chat, phone calls );
-  Submit loss or damage claims against the carriers if necessary, perform the full scale investigation on each;
-  Manual order creation for non Automatic lanes;
-  Arrange shipments from warehouses Special Areas, such as Mass Storages, Test Centers, etc.;
-  Maintain IBM / company databases and follow up database requests until final closure;
-  Reporting tasks, create reports about volumes, collection statuses, carrier performances on a daily/weekly/monthly basis.;
-  Professionally answers customer queries: mainly in written by e-mails, orders, online chats, occasionaly phone calls;
-  Provides professional technical support to customers;
-  Use Provided Systems according to defined work instructions;
-  Follows up emails, queries/orders/deliveries according to defined work instructions;
-  Investigates problematic cases, shipments, requests, claims, follow up them till the closure;
-  Communicates with central/local warehouses, escalates issues to higher level if required;
-  Checks and solves issues escalated by the customer;
-  Perform the Control Tower activity on the highest level;
-  Ensure of Customer Satisfactory.
Elvárások-  Fluency in English ;
-  Secondary education (College or university degree is an advantage);
-  Very strong customer focus;
-  Good communication skills;
-  PC literacy with good working knowledge of Microsoft applications, previous use of TMS systems are an advantage.
Jelentkezési Emailallas@allasstart.hu
Munkavégzés helyeBudapest
Pest megye
Személyek száma1
Nyelvismeretangol - Felsőfok
Ajánlat típusaTeljes munkaidő
Érvényesség2020.12.18. - 2021.01.18.
Ügyfélszolgálati munkatárs

Állásstart Magyarország Kft.
1094 Budapest,
Tűzoltó utca 59.
Tel: 06 (1) 374 - 4020
Fax: 06 (1) 374 - 4021
E-mail: info@allasstart.hu